Unclear product request
If your catalog can't identify what the shopper wants, Sellogram asks you.
Sellogram hands tricky DMs back to you
A good assistant knows when to stop. Sellogram answers the repeat questions, then brings you in when a reply needs judgment, permission, or care — with the whole story attached.
Handoffs arrive with context, not cold
Before Sellogram
- A DM says "can you do this today?" and you scroll up trying to work out what they wanted.
- Complaints, refunds, and custom orders interrupt your day — even when the first three questions were easy ones.
- A bot that guesses on sensitive questions makes your shop look careless.
- A handoff with no context is just more work.
After Sellogram
- Sellogram answers the repeat facts first, then hands over the moments that need you.
- You see what the customer asked, what Sellogram answered, and why it stopped.
- Skin claims, allergens, authenticity, refunds, complaints — always yours.
- The customer never gets a made-up answer.
What a handoff looks like
You get the thread, not a mystery. Something like: "Sarah asked whether the hair oil helps with hairlines. I shared the ingredients and price, and told her you'd advise her properly — the thread is yours." You reply in one message instead of starting from zero.
Handoffs protect the shop relationship
Discounts
A discount changes the sale. Sellogram never promises one without you.
Refunds and complaints
Upset customers need a human, not a cheerful stock answer.
Risk-sensitive details
Allergens, skin reactions, authenticity, payment confirmation: owner territory.
How a good handoff sounds
yourshop
Sellogram is answeringIs this perfume original or tester stock?
It's the 50ml EDP at KES 3,200, sealed. On sourcing — let me bring in the owner so you can hear it from her directly.
Fragrance trust is fragile. Source, batch, and authenticity claims are always yours.
My child has a nut allergy. Can they eat this?
The listed ingredients include almonds, so I wouldn't recommend it — but let me get the owner to advise you properly before you decide.
Food safety and allergen questions get your judgment, every time.
Can this oil grow my hairline back?
It's a castor and rosemary blend, KES 650 for 100ml. On what it can do for hairlines — the owner knows her products best. Let me bring her in.
Treatment and results claims stay with you, never improvised by Sellogram.
An illustrative conversation, not a real customer thread.
Questions
When does Sellogram hand over?
Whenever a conversation needs your judgment: discounts, refunds, complaints, safety questions, or anything your catalog cannot answer.
How do I find out Sellogram needs me?
You get a notification on Instagram, WhatsApp, or email — you choose the channel during setup.
What do I see?
The customer question, what Sellogram already answered, and why it stopped — so you can reply in one message.
Can I hand the conversation back to Sellogram?
Yes. Take over from your dashboard or the DM itself, then hand back when you are done.
Does Sellogram guess when it is unsure?
No. Unsure becomes a handoff.