Help customers finish an order in the same conversation
A buyer asks a question. Sellogram confirms the item, size, and quantity, keeps the whole order in one place, and sends an M-Pesa-ready checkout link when everything is clear. You confirm the payment.
The order gets confirmed, not scattered across the thread
Before Sellogram
- A buyer asks one question. Then you're collecting item, size, quantity, delivery area, and payment timing — by hand, between packing orders.
- They change the shade, add cookies, swap a scent. Now the order lives in five different messages.
- You're juggling Instagram, M-Pesa, and riders. One missed detail and the wrong thing ships.
- When the next step isn't clear, buyers go quiet.
After Sellogram
- Sellogram confirms the item, size, and quantity as the buyer decides.
- The whole order stays in one thread — changes included.
- When the order is clear, the buyer gets an M-Pesa-ready checkout link.
- Discounts, refunds, and special requests come to you, with the order details already collected.
The DM becomes an order thread
Confirm the item
Sellogram checks product, size, color, and quantity before treating anyone as ready to buy.
Keep the cart together
Every detail stays in one thread, so the buyer can see exactly what they picked.
Send the checkout link
When the order is clear, the buyer gets an M-Pesa-ready link in the DM.
Bring you in
Refunds, discounts, and special delivery are your decisions. Sellogram collects the details and hands over.
Most Instagram sales die in the messy middle
The first question is easy. The order is where it breaks: you lose the thread, the buyer asks the same thing twice, the delivery area arrives after you've already quoted. Sellogram keeps the buying steps in order, so by the time money moves, everyone agrees on what's being bought.
How it sounds in the DM
I want the 50ml oud and the pocket spray. How do I pay?
Nice picks — the 50ml oud is KES 2,500 and the pocket spray is KES 800, both in stock. Delivery or pickup? Once I have your area, I'll send the checkout link.
Discounts and substitutions come to you before Sellogram promises anything.
Can I order two banana breads for Saturday morning?
Two banana breads for Saturday — KES 900 total. Pickup in Westlands or delivery? Orders close Friday at 6pm, so you're right on time.
Special baking slots and bulk pricing go to you first, every time.
Can you deliver the body butter to Kilimani today?
The 200ml vanilla body butter is KES 800, and Kilimani delivery is KES 200 — usually same day if you order before 2pm. Want me to set it up?
Same-day exceptions and rider timing stay your call, never assumed.
An illustrative conversation, not a real customer thread.
Questions
Does payment happen inside Instagram?
The buyer pays through an M-Pesa-ready checkout link Sellogram sends in the DM.
Can Sellogram confirm size and quantity?
Yes. Every order detail is confirmed in the thread before checkout.
Can Sellogram confirm payment?
No. When the M-Pesa confirmation message arrives, Sellogram marks the order as payment pending — and you confirm the money landed.
What if the buyer changes their order?
Sellogram updates the cart in the same thread, so the final order is the one that gets paid for.